FREQUENTLY ASKED QUESTIONS

It is our policy to get product out as quickly as possible, so we will often ship products out separately in an effort to expedite your order. You may receive your flagpole first, followed by flags or lighting in a separate box.

The 3" gold ball topper is included in your Phoenix Telescoping Flagpole kit shipment. For the 20' poles, we hide it inside the white ground sleeve for protection during transit.

Most orders dispatch within 24-48 hours. Transit times typically range from 3-7 business days depending on your distance from our distribution centers.

The Phoenix Telescoping Flagpole is engineered to withstand winds of 100+ MPH when correctly installed in accordance with our ground sleeve specifications.

Yes, every Premier Kit includes a heavy-duty ground sleeve with a precision locking stop bolt for a permanent, secure installation.

Yes, we recommend approximately 4-6 bags of pre-mix concrete (like Quikrete) to ensure a stable and permanent foundation for your flagpole.

Our warranty covers all structural components of your Phoenix Flagpole against defects for as long as you own it. If it fails due to a manufacturing defect, we fix it.

We are so confident in our resolve that we offer a full year to test the product at your home. If you aren't satisfied, we'll make it right.