Shipping
Shipping & Delivery
π Delivery Timelines
In most instances, delivery occurs within 7 days. Please allow up to two weeks for all in-stock items to be delivered.
We use a variety of trusted shipping carriers including UPS, FedEx, Spee-Dee Delivery, and USPS to best serve customers across the US.
*Items marked Special (watches, promotional giveaways, etc.) can take 4-6 weeks for delivery.
π¬ Important: USPS Requirements
USPS will not deliver to homes without a mailbox or mail receptacle.
If you do not have a mailbox, you must provide a PO Box or contact us directly to make accommodations. List these details in the "Note" section during checkout or call/text us at 518-400-0765.
π Free Shipping & Backorders
Free Shipping: When offered, this is guaranteed for Ground Shipping only. Any "glitch" allowing free express/expedited shipping will be reverted to ground at the time of fulfillment.
Backordered Items: These are listed on product pages with estimated ship dates. We ship on a first-come, first-served basis so you can get on the list early!
β οΈ Damaged or Missing Items
Please inspect all packages within 24 hours of receipt. To file a claim, we require:
- Detailed pictures of the damaged product AND the packaging.
- A photo of the shipping label and packing list.
Email photos to info@atlanticflagpole.com or text them to 518-400-0765. We cannot guarantee special delivery instructions once a package leaves our warehouse, but we will always assist with in-house processing requests.
β Order Cancellations
Once an order is placed, you have a 30-minute window to cancel before processing. After this window, cancellation requests are sent to the fulfillment center but are not guaranteed. Requests must be submitted per item.